At Chiviva Hair, we strive to provide excellent customer service and make the return process as easy as possible for our customers. We want you to be completely satisfied with your purchase, and we are here to help with any returns or exchanges within 30 days of purchase.
To initiate a return or exchange, please ensure that the hair set is unused, unwashed, unworn, and in its original condition. If you find that the hair quality, color, or length is not to your liking, simply email us at admin@chivivahair.com, and our team will assist you promptly.
Here are some common questions about our return policy:
1. How do I return an item?
To make a return, email us at admin@chivivahair.com with your order number. We will provide you with instructions and a return address for shipping the items back.
2. What is the return period?
You have 15 days from the date of receiving your hair extensions to request a refund for unopened items.
3. Why are opened Chiviva Hair extensions non-returnable?
For hygiene and safety reasons, we do not accept returns on opened hair extensions. This policy is in place to protect the health of our customers.
4. Do I need to pay for return shipping?
Yes, customers are responsible for all return shipping costs. We recommend using a trackable shipping option to ensure a smooth return process.
5. Can I return my items without contacting you first?
No, please contact us before returning your items to receive the necessary instructions and ensure a timely refund.
6. When will I receive my refund?
Once we receive and inspect the returned items, a full refund will be issued to the original payment method. Please allow a few business days for the refund to reflect on your statement.
7. How can I contact you?
You can reach out to us at admin@chivivahair.com. Our team is available 24/7 and guarantees a response within 48 hours.
If you have any additional questions or require further assistance, please do not hesitate to email us. We are committed to providing exceptional customer service and ensuring that you are satisfied with your Chiviva Hair purchase.