Welcome to Chiviva Hair, where customer satisfaction is our top priority. We take pride in the quality of our products and strive to make every purchase a positive experience for our clients. Before your hair leaves our location, it undergoes a thorough hand inspection by our fulfillment department to ensure top-notch quality.

 

Please note that due to the unique nature of our products, we cannot guarantee hair color or texture as each piece comes from a separate donor. All payment terms require full upfront payment, with your credit card being charged immediately upon placing an order. We have a strict zero tolerance policy towards credit card fraud and theft, and any fraudulent activity will be dealt with according to the law.

 

Please take the time to carefully read and understand our terms and conditions. All sales are final, so make sure to review your purchase thoroughly before completing your order.

 

When it comes to texture, it’s important to remember that no two heads of hair are alike. While our pictures aim to give you a general idea of the available textures, variations are to be expected. From sleek to coarse, loose curls to tight curls, each piece of human hair is unique and may vary in texture and wave pattern.

 

Our unprocessed virgin hair comes in natural shades of 1B (Off Black/Natural Dark Brown) and can be colored with permanent, semi-permanent, lifts, and cellophane treatments. However, we strongly advise against any chemical changes performed by unlicensed individuals. Always seek professional advice to protect your investment and avoid potential damage to the hair.

 

Coloring, lifting, or dying the hair may alter its original texture, and we cannot be held responsible for any changes made to the product after purchase. Refunds or exchanges will not be issued for dissatisfaction with texture or color, as all sales are final.

 

Our pricing is transparent and the price listed at checkout is the only price that will be honored. Prices are subject to change, and once an order is placed, you cannot redeem any new sale prices announced after your purchase. Coupon codes cannot be applied to pending orders or those that have already been shipped. Bundle deal pricing cannot be added to shipped orders, as all sales are final.

 

At Chiviva Hair, we value your satisfaction and strive to provide you with the best products and service. Thank you for choosing us for your hair care needs.

 

 

At Chiviva Hair, we love to offer our customers discounts and sales to make shopping with us even more enjoyable. If you have a personal discount code, please note that it can only be used on regularly priced items. Unfortunately, discount codes cannot be applied to sale items. However, if you receive a code from Chiviva Hair specifically for a sale, feel free to use it on any item in your cart.

 

When it comes to payment, we want to make sure the process is as smooth as possible for you. That’s why all terms of payment are 100% upfront. We accept all major credit cards through the secure PayPal service. As soon as you place an order online, your credit or debit card will be charged to ensure a seamless transaction.

 

We take credit card fraud and theft of merchandise very seriously. Any fraudulent purchases will be dealt with to the fullest extent of the law. If your billing address differs from your shipping address, your order may be subject to our Fraud Verification Process to verify the validity of your payment method. This extra step is for your protection and may cause a slight delay in shipping, but it’s worth it to ensure the security of your order.

 

Once payment is made, we do not accept cancellations for refunds. All sales are final, so please make sure you are happy with your selections before completing your purchase.

 

 

We want to keep you informed about our order processing and shipping procedures. Please note that we do not operate on weekends, so any orders placed on Friday, Saturday, or Sunday will be processed first thing on Monday morning, unless it’s a holiday. Once your order is shipped, it will arrive within the timeframe you selected at checkout. Remember, all sales are final, so make sure you’re happy with your choices before finalizing your purchase.

 

If a product is out of stock, it will be marked as “sold out” or “unavailable” on our website. You can always email us with the item you’re interested in and your contact information. We’ll notify you when the product is back in stock, but please note that we do not hold products for clients. Our product availability, prices, specifications, and availability are subject to change without notice, so make sure to check back regularly for updates.

 

Our standard processing time is 24-48 hours before shipping, but this may vary during sales or holidays. Please review our shipping methods for an estimated delivery timeframe for your package. Remember, we do not ship on weekends or holidays, and no exceptions will be made for next-day orders. To ensure your order is processed promptly, please place next-day orders before 12pm Eastern Standard Time.

 

At Chiviva Hair, we strive to provide a professional and seamless shopping experience for our customers. If you have any questions or concerns about our discount codes, payment terms, order processing, or shipping, please don’t hesitate to contact us. Thank you for choosing Chiviva Hair for all your hair care needs.

 

**INTERNATIONAL ORDERS: Please note that Customs fees may be applied by the postal service upon delivery of your package. Chiviva  is unable to calculate or charge these fees as they are beyond our control. For more information, please contact your local postal service.**

 

**UPS has the right to dispose of shipments in certain circumstances, such as when a shipment is refused by the recipient or cannot be delivered for any reason. If a shipment is returned to us, the customer will be responsible for additional shipping charges. Refunds will not be issued for refused or disposed packages. All sales are final.**

 

**DELIVERY CONFIRMATION: Chiviva Hair requires a delivery confirmation for all shipments. Customers under 21: any signature at the shipping address will be accepted. Customers 21 & over: packages must be signed by the recipient listed on the shipping details.**

 

**SHIPPING DELAYS: Please do not wait until the last minute to place your order, as UPS and USPS shipments may require a signature and delays can occur. We are not responsible for late shipments due to various factors.**

 

**FAILED DELIVERIES / REFUSED SHIPMENTS / INCORRECT SHIPPING ADDRESS: Incomplete or incorrect address information can cause delays. Please provide accurate information to avoid issues. No refunds will be issued for refused or abandoned shipments.**

 

**LOST SHIPMENTS: If your package is lost in transit, contact us immediately for assistance with initiating a trace/investigation with UPS. No returns or refunds are permitted.**

 

**EXCHANGES: Requests must be made within 3 business days of receiving the product. Products must be in original, unused condition for exchanges to be processed. Exchanges are limited to two per order. No refunds will be issued, unless Chiviva  is at fault. Customers are responsible for reshipment costs for exchanges.**

 

**INSTALLING: Shampoo and condition your virgin hair extensions before installing.**

 

**WASHING: Wash in warm water, do not massage or twist the hair, apply conditioner, and allow to air dry.