Chiviva Hair and Beauty World is committed to ensuring that every customer has a positive shopping experience. If you encounter any issues with your purchase, please reach out to us for assistance. We offer a money-back guarantee on all acceptable returns.

 

To qualify for a refund, items must be returned within 15 days of receiving your original order and must exhibit a clear manufacturing defect. Our customer service team is available to address any concerns you may have regarding size, style, hair material, cap construction, or color discrepancies.

 

It is important to return items in their original, factory condition – unaltered, unworn, undamaged, and with tags attached in the original packaging. We do not sell refurbished or previously owned products.

 

If you wish to return any part of your order, please contact customer service first for authorization. Once the returned item is received and inspected, your refund will be processed and applied to your original payment account. Please note that the buyer is responsible for the return shipping fee.

 

Certain items, such as care and styling products, accessories, liquids, and special order items, are not eligible for return. Free gifts should be included with the original package when shipped.

 

After receiving authorization for a return, please send the items back to the address provided, and include your order number and the returned package number in your email communication. Our team is dedicated to assisting you throughout the return process.